Terms of service

Refund & Return Policy

Last Updated: June 2026

At True Horns, we take pride in the quality and craftsmanship of our hats. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original tags, packaging, and accessories.
Not show signs of wear, damage, or alteration.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Custom-made or personalized products.
Gift cards.
Items marked as final sale.
Products damaged through misuse or improper care.

Return Process

To initiate a return, please contact us at:

Email: support@truehorns.com

Please include:

Your order number.
A brief description of the reason for the return.
Photos of the item if applicable.

Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The wrong item was received.
The product has a manufacturing defect.

In these cases, True Horns will cover the return shipping costs.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email us at support@truehorns.com with photos of the issue so we can resolve it as quickly as possible.

Exchanges

We currently offer exchanges for defective or damaged items. If you need a different size, color, or style, please contact us for assistance.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: support@truehorns.com

True Horns

Antes de publicarla, cambia support@truehorns.com por tu correo real de atención al cliente. También puedes ajustar el plazo de devolución (14, 30 o 60 días) según prefieras.

ahora una de Términos del Servicio en ingles

Claro. Aquí tienes unos Terms of Service profesionales para una tienda de sombreros como True Horns:

Terms of Service

Last Updated: June 2026

Welcome to True Horns. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by True Horns. Throughout the site, the terms "we," "us," and "our" refer to True Horns. By visiting our site and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

2. Online Store Terms

By using this website, you represent that:

You are at least the age of majority in your state or country of residence.
You will not use our products for any illegal or unauthorized purpose.
You will not violate any applicable laws or regulations.

Any violation of these Terms may result in the immediate termination of your access to our services.

3. Products and Pricing

We strive to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors will be completely accurate.

We reserve the right to:

Modify product descriptions and pricing at any time.
Limit product quantities.
Discontinue products without notice.
Refuse any order at our sole discretion.

4. Orders and Billing

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product availability.
Errors in pricing or product information.
Suspected fraudulent activity.

You agree to provide accurate and complete billing and account information for all purchases.

5. Shipping

Shipping times provided on our website are estimates and may vary depending on carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

True Horns is not responsible for delays caused by shipping carriers.

6. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy. By making a purchase, you agree to the terms outlined in that policy.

7. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product designs
Text
Graphics
Website design

is the property of True Horns and may not be copied, reproduced, distributed, or used without prior written permission.

8. User Comments and Feedback

Any comments, suggestions, reviews, or other materials submitted to us may be used by True Horns without restriction or compensation.

We reserve the right to remove content that is unlawful, offensive, defamatory, or otherwise inappropriate.

9. Limitation of Liability

To the fullest extent permitted by law, True Horns shall not be liable for any indirect, incidental, special, or consequential damages arising from:

The use of our website.
The purchase or use of our products.
Service interruptions or website errors.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party websites.

Accessing third-party websites is at your own risk.

11. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

12. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Changes become effective immediately upon posting on this website.

13. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where True Horns operates, without regard to conflict of law principles.