Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with True Horns. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment is received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on the shipping destination and selected shipping method.

Estimated delivery times:

  • United States: 3–7 business days

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow up to 24 hours for tracking information to become available.

Shipping Delays

While we strive to meet all estimated delivery times, True Horns is not responsible for delays caused by:

  • Weather conditions
  • Carrier service disruptions
  • Customs inspections
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our control

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

True Horns is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen afterward.

If you experience an issue with delivery, please contact the carrier directly and notify our support team for assistance.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged package and product

We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: sales@truehorns.com

True Horns